Field Service Representative/Technician

About the role

We know field service is demanding and takes the right person. That’s exactly why the right people thrive here. As a Field Service Representative, you’ll apply your technical, electrical, and mechanical skills in real-world environments where uptime matters. You’ll install, troubleshoot, train, and support customers on advanced machinery and software, often under pressure. But you won’t do it alone: Stiles backs you with strong training, a nationwide network of experienced teammates, responsive leadership, and fair compensation for your work, travel, and time.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Qualifications

• Education: Preferred Associate’s degree or equivalent in technical training
• Experience: Preferred Maintenance or operation experience with woodworking machinery and technology
• N/C, P/C, or maintenance experience
• Mechanical experience
• Military technical experience

Skills

Technical skills in electronics, mechanical, and electrical fields, troubleshooting abilities, communication skills, and the ability to work independently and as part of a team.

Benefits

Comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options

Pay

Competitive pay

Schedule

Regional travel averaging four days per week, with overtime and mileage reimbursement