Field Service Representative/Technician

About the role

We know field service is demanding and takes the right person. That’s exactly why the right people thrive here. As a Field Service Representative, you’ll apply your technical, electrical, and mechanical skills in real-world environments where uptime matters. You’ll install, troubleshoot, train, and support customers on advanced machinery and software, often under pressure. But you won’t do it alone: Stiles backs you with strong training, a nationwide network of experienced teammates, responsive leadership, and fair compensation for your work, travel, and time.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Qualifications

• Education: Preferred Associate’s degree or equivalent in technical training
• Experience: Preferred Maintenance or operation experience with woodworking machinery and technology
• N/C, P/C, or maintenance experience
• Mechanical experience
• Military technical experience

Skills

Technical skills in electronics, mechanical, and electrical fields, along with the ability to diagnose and solve complex problems, train customers, and maintain equipment.

Benefits

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• Prompt overtime and mileage reimbursement

Pay

Competitive pay based on experience and qualifications.

Schedule

Regional travel averaging four days per week, with overtime and mileage reimbursement.