Field Service Representative (Seymour Johnson Air Force Base)

Duties

• Set up, manage, and diagnose issues with computer networks related to payload data distribution.
• Diagnose and troubleshoot technical problems related to satellite communication systems, red/black data networks, VPNs, and firewalls in support of operational communications.
• Travel to domestic and international customer sites, including hangars, flight lines, and airbases.
• Guide and train customer maintenance personnel on correct repair procedures, upgrades, and inspections.
• Serve as the primary point of contact for customer inquiries and technical support needs.
• Communicate clearly and effectively with pilots, ground crews, and engineering staff to resolve operational issues.
• Relay field data and customer feedback to engineering and product development teams to drive product improvements.

Requirements

• Familiarity with aircraft network communication, red/black data networks, Link16, SCIF protocols, and troubleshooting.
• Background as a JICO, JDNO, OTH-T, or C4I preferred.
• Candidate must be clearance eligible.

Skills

• Project Management
• Avionics Repair Troubleshooting/Maintenance
• or a related field.
• Experience with communication systems common to DoD operations including RF, networking, and software systems
• Field support experience with commercial, business, or military aircraft.

Qualifications

• Security Clearance eligible
• Proactive, self-directed, and customer-focused
• Comfortable working in fast-paced, high-pressure environments
• Willingness to travel extensively and work irregular hours when required
• Passion for our mission to improve communication capabilities across all branches of defense

Benefits

• Pay Depends on Experience
• Health Insurance: Medical, Dental, and Vision Included
• Opportunity for Growth and Development
• Relocation Assistance