Field Service Representative

Duties and Responsibilities

• Provide support to USG architecture planning for a CENTCOM Partner Network (CPN) technical refresh and expansion.
• Procure, install and configure CPN client hardware/software.
• Procure CPN software licenses.
• Install and configure CPN related networks with associated communication security devices (COMSEC).
• Support operations, maintenance, system administration, sustainment and training for CPN, Agile Client, and associated networked sites.

Required Qualifications

• Six (6) years of experience in technical specifications development, process analysis and design, technical problem solving, and analytical/logical thinking.
• At least three (3) years of experience with the CENTCOM Partner Network and Combined Enterprise Regional Information Exchange System (CENTRIX).
• Three (3) years of experience as a system manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE 1703-2012 Wide Area Network (WAN) and converged IP-services that leverage COTS information technologies to deliver enhanced mission capabilities.
• Three (3) years specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military (FMS) shore facilities worldwide, including Command & Control centers, Operations Centers and logistics support centers.
• Experience with information sharing through the use of email and Web services, instant messaging or chat, the Common Operational Picture service, and Voice over IP.
• BS degree in Engineering, Physical Sciences, or Mathematics (or equivalent combination of education and experience).
• DoD 8570 IAT-II certification (e.g., Security+).
• Current, unexpired U.S Passport.
• Extensive experience with troubleshooting Microsoft OS (Windows 7/10), Windows Server 2012 R2, Active Directory, Microsoft Office suite, VMWare virtual servers, Cisco networking (routers and switches).
• Experience with troubleshooting and managing cryptographic encryptions (KG-175D, IPS-250, STE phones, simple key loaders (SKL), TACSAT radios, etc.).
• Experience with COMSEC maintenance and administration.
• Ability to work independently and clearly communicate progress, status, and challenges to leadership.
• Security+ and one of the CISCO certificates or Network+.

Preferred Qualifications

• CompTIA A+, Network+, MCP Windows 7, Cisco CCENT, Windows MCSA, ITILv3.
• Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.
• Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).
• At least three (3) years of experience with the System Administration of the following systems: SEWS, GCCS, CPN, Cisco Equipment, Cryptography devices.
• Strong level of network transport and cyber security technologies.
• Understanding of TCP/IP fundamentals (e.g. DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), general networking technologies, network architecture and connectivity troubleshooting.
• Knowledge to describe and troubleshoot routing and switching issues to Senior Military personnel.
• Thorough understanding of VPN Technologies (IPSEC, DMVPN, S2S, L3VPN, VPLS).
• Experience with Routing protocols EIGRP, OSPF, and BGP.
• Experience installing and implementing Cisco WAN/LAN routers/switches: Ex. ASRs, ISRs, Catalysts, NXOS, Nexus.
• Strong level of understanding of VLANs, trunking, Quality of Service, static/dynamic routing and high availability configurations.
• Proven experience in designing, developing, and managing SharePoint sites, including team sites, communication sites, and document libraries.
• Skilled in SharePoint Online administration, including user permissions, site collections, and content management.

Other Requirements

• Currently hold an active U.S. security clearance or be able to obtain one.
• Relocation to CENTCOM AOR for the duration of the contract (3 years).
• Travel required within assigned country within CENTCOM AOR.

Pay Scales & Benefits

• The listed pay scale reflects the broad, minimum to maximum, pay scale for this position for the location for which it has been posted and is not a guarantee of compensation or salary. Other compensation considerations may include, but are not limited to, job responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other applicable factors.
• Benefits include…
• Paid Time Off
• Paid Company Holidays
• Medical, Dental & Vision Insurance
• Optional HSA and FSA
• Base and Voluntary Life Insurance
• Short Term & Long-Term Disability Insurance
• 401k Matching
• Employee Assistance Program