Field Service Representative (Minot Air Force Base)

Duties

• Set up, manage, and diagnose issues with computer networks related to payload data distribution.
• Diagnose and troubleshoot technical problems related to satellite communication systems, red/black data networks, VPNs, and firewalls in support of operational communications.
• Travel to domestic and international customer sites, including hangars, flight lines, and airbases.
• Guide and train customer maintenance personnel on correct repair procedures, upgrades, and inspections.
• Serve as the primary point of contact for customer inquiries and technical support needs.
• Communicate clearly and effectively with pilots, ground crews, and engineering staff to resolve operational issues.
• Relay field data and customer feedback to engineering and product development teams to drive product improvements.

Requirements

• Experience working on bomber aircraft.
• Experience with computer networking.
• Project Management, Avionics Repair Troubleshooting/Maintenance, or a related field.
• Experience with communication systems common to DoD operations including RF, networking, and software systems.
• Field support experience with commercial, business, or military aircraft.
• Security Clearance eligible.
• Proactive, self-directed, and customer-focused.
• Comfortable working in fast-paced, high-pressure environments.
• Willingness to travel extensively and work irregular hours when required.
• Passion for our mission to improve communication capabilities across all branches of defense.