Field Service Representative - Power Distribution/Electrical

About the role

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

Requirements

• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines
• A thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment)
• Must possess good safety practices and adhere to the company’s safety procedures and policies (lock out tag out, comply with all safety programs and complete safety related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative
• NFPA-70E or OSHA experience is preferred
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions

Qualifications

• Proficient in basic computer skills and systems including but not limited to Microsoft Office: Outlook, Teams, Word, Excel; and the ability to navigate and utilize company digital tools and resources

Skills

• Strong problem-solving skills
• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Ability to work in a fast-paced environment

Benefits

• Flexible work arrangements
• Paid family leaves
• 401(k) + match
• Well-being programs
• Holidays & paid time off
• Military leave benefits

Pay

USD 68,000 - USD 102,000 per year

Schedule

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

Company Information

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries