Field Service Representative- Long Island

About the role

Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience throughout the Dallas territory. To represent the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

Responsibilities

• Direct Delivery of service solutions for customers to promote the value of the Andersen brand.
• Dismantles and replaces windows and doors in a customer setting, respectful of the customer¿s environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed.
• Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments and replacements in a timely manner.
• Enforces warranty compliance.
• Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (ex, Expense Reports, Job Assessments, Hours, Travel Advance).
• Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance.
• Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolve difficult situations with customers (internal/external).
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Requirements

• High school diploma and valid driver's license with clean driving record.
• 2 or more years window installation experience (preferably Andersen products) strongly preferred.
• Maintains high standards of dependability, including but not limited to: Satisfactory attendance, safety compliance and time management.
• Knowledge of products, service procedures and construction methods.
• Able to climb and perform work activities while on ladders/scaffolding or other lift-devices.
• Ability to carry, lifts/maneuvers materials and products up to 70 lbs., independently; and able to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance.
• Basic problem-solving skills, strong communication skills and time management.
• Must be able to stand for 8-10 hours.
• Must be able to lift 70 lbs.

Skills

• Basic computer skills and the ability to work with or learn applicable software applications (ex. WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app)
• Customer Orientation

Benefits

• 401(k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*
• Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Pa