Field Service Representative II

Position Responsibilities

• Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
• Participates in the AeroVironment’s Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
• Ensures all system field operations follow established procedures and are conducted safely
• Conducts all necessary UAS, TMS and UGV equipment, and material inventories
• Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
• Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
• Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
• Constantly monitors whether on-site and along intended flight paths
• Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
• Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
• Captures critical information for input into after-action reports and lessons learned databases
• Applies company policies and procedures to resolve complex issues
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Performs duties of Site Lead/Mission Commander (MC)
• As needed, conducts both formal and informal feedback sessions with assigned workers
• Develops and validates training support packages
• Ensures instructor/operator currency requirements are met and proficiency maintained in accordance with the Master Trainer Training Program (MTTP)
• Coordinates directly with AeroVironment (AV) departments on system and manual currency, updates, and changes
• Supports Business Development and Sales Team activities:
• Performs CONUS/OCONUS flight and ground demonstrations
• Performs CONUS/OCONUS customer service visits
• Supports Field Operations training
• Supports FSR deployments (TMS)
• Captures critical information for input into after-action reports and lessons learned databases

Basic Qualifications (Required Skills & Experience)

• High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience
• 8+ years of relevant experience
• 3 + years of Field Operations Instructor experience
• Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
• Prior military instructor/Special Operations experience highly desirable
• Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
• Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required
• Willingness to travel regularly and for extended periods within continental United States (CONUS)
• Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)
• Demonstrated excellence in leadership

Other Qualifications & Desired Competencies

• Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
• Exceptional analytical skills with which to solve various degrees of complex problems
• Demonstrated ability to work with little or no supervision and exercise independent judgment on a regular basis
• Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel, Outlook) and other productivity tools
• Effectively leads, trains and mentors small groups of students in meeting course objectives
• Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
• Focuses on teamwork, collaboration and puts the success of the team above one's own interests
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives; delivers message to Garcia (“A Message to Garcia,” Elbert Hubbard’s essay on initiative, first publication 1899)
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
• Able to work well within a team environment, communicating with senior leadership as well as mentoring junior staff