Field Service Representative I - Puerto Rico

Job Duties And Responsibilities (Essential Functions)

• Complete responsibility for servicing accounts in an assigned territory
• Cookbook and book travel to perform service events to meet and exceed customer expectations
• Maintain Pharma Dispatch compliance
• Accurate recording of pharmaceutical inventory via laptop computer
• Pack pharmaceutical products into shipping boxes
• Cookbook shipping arrangements with FedEx and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers in order to drive best in class customer satisfaction
• Manage and maintain expenses
• Up to 75%

Travel Requirements

• Up to 75%

Beneficial Education, Skills, And Experience

• Proven track record in providing superior service to multiple accounts in a multi city territory
• Experience performing multiple service calls on a daily basis
• Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, And Experience

• High school or GED diploma or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Must be able to work remotely and in a self-motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office
• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast-paced environment

Work Environment

• Will require the Pharmer to work remotely, in their home office, travel using a car (personal or rented) and customer facilities
• This includes being subject to both environmental conditions
• Customer facilities will include retail and hospital pharmacies, where space is limited
• The Pharmer will be required to travel with their own equipment, including boxes, computer, printer, scanner, paper, tamper evident bags, markers, and pelican case
• The Pharmer will be handling pharmaceutical products at all times while on customer sites, which includes hazardous and control substances (liquid, pill, powder and vials with needles)
• Personal protective equipment will be provided and must be worn at all times to prevent exposure to hazardous product
• While traveling via car, Pharmers must be diligent and aware to their surroundings at all times in order to drive defensively

Physical Demands

• Stand for minimum of 8 hours a day
• Talk and hear
• Use hands to handle, or touch objects or controls
• Walk as well
• Spend time in a vehicle to travel from site to site, including day and nighttime travel
• May be required to travel via airplane