Field Service Representative I — Phoenix, AZ
Solventum · Phoenix, AZ · 4 wk ago
On-siteOTHR$42k–$58k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to preserve all substantive information.
Let's parse the posting.
First paragraph: "At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/"
That's boilerplate? It's generic but maybe part of About the role? It's about company. Could be "About the role" or "About Solventum". The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role heading.
Then "Job Description Field Service Representative — Phoenix, AZ 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you."
That's more about company. Could be part of About the role.
Then "The Impact You’ll Make in this Role This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle."
That's responsibilities.
Then "As a Field Service Representative, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutionsExecutes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery. Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service. Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of productsAccurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles. Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment"
That's also responsibilities (list of duties). Could be bullet list.
Then "Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position"
That's maybe a requirement (driver's license etc). Could be under Requirements.
Then "Your Skills And Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higherRequires a minimum of 1 year of work experience in a customer facing or service-related fieldCurrent, valid Driver’s License Additional qualifications that could help you succeed even further in this role include: Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesAbility to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience with Microsoft Office & iOS applicationsDemonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills."
That's qualifications/skills.
Then "Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Work location: Onsite Phoenix, AZ Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)."
That's more requirements (work location, travel, relocation, work authorization). Also maybe schedule? Travel.
Then "Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $41,840 - $57,530, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards"
That's Pay and Benefits.
Then "Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties." That's more responsibilities.
Then a bunch of boilerplate about fraud, EEO, etc. Remove.
We need to output HTML fragment with sections only when there is real specific content.
We need to decide which sections to include:
- About the role (maybe combine company overview and impact). Could be a paragraph.
- Responsibilities: list of duties.
- Requirements/Qualifications/Skills: Could combine into Requirements (including education, experience, driver's license) and Skills (additional qualifications). But we can have separate sections if content exists.
The instruction: Use headings for sections e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have multiple.
We need to avoid filler like "commensurate with experience". Not present.
We need to include Pay section only if posting states compensation. Yes, they have expected compensation range $41,840 - $57,530. So include Pay.
Benefits: they list benefits (Medical, Dental & Vision, etc). So include Benefits.
Schedule: they mention ability to work non-traditional work schedule, extended hours evenings weekends, on-call duties. Also travel up to 10% domestic. That's schedule info. So we can include Schedule.
We also have Work location: Onsite Phoenix, AZ. Could be part of Requirements or maybe separate but not a standard heading. Could include under Requirements.
We need to not repeat job title as heading.
We must not include Job ID etc.
We must remove boilerplate: privacy policy link maybe okay? It's not boilerplate? It's a link to privacy policy. Might be considered legal boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The privacy policy link is legal. Probably should remove. Also the "All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy:" is boilerplate. Remove.
Also the "Work location: Onsite Phoenix, AZ Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)." This is substantive, keep.
Now craft HTML.
We'll have:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role heading.
Then "Job Description Field Service Representative — Phoenix, AZ 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you."
That's more about company. Could be part of About the role.
Then "The Impact You’ll Make in this Role This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle."
That's responsibilities.
Then "As a Field Service Representative, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutionsExecutes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery. Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service. Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of productsAccurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles. Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment"
That's also responsibilities (list of duties). Could be bullet list.
Then "Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position"
That's maybe a requirement (driver's license etc). Could be under Requirements.
Then "Your Skills And Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: High School Diploma/GED or higherRequires a minimum of 1 year of work experience in a customer facing or service-related fieldCurrent, valid Driver’s License Additional qualifications that could help you succeed even further in this role include: Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesAbility to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience with Microsoft Office & iOS applicationsDemonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills."
That's qualifications/skills.
Then "Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Work location: Onsite Phoenix, AZ Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)."
That's more requirements (work location, travel, relocation, work authorization). Also maybe schedule? Travel.
Then "Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $41,840 - $57,530, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards"
That's Pay and Benefits.
Then "Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties." That's more responsibilities.
Then a bunch of boilerplate about fraud, EEO, etc. Remove.
We need to output HTML fragment with sections only when there is real specific content.
We need to decide which sections to include:
- About the role (maybe combine company overview and impact). Could be a paragraph.
- Responsibilities: list of duties.
- Requirements/Qualifications/Skills: Could combine into Requirements (including education, experience, driver's license) and Skills (additional qualifications). But we can have separate sections if content exists.
The instruction: Use headings for sections e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have multiple.
We need to avoid filler like "commensurate with experience". Not present.
We need to include Pay section only if posting states compensation. Yes, they have expected compensation range $41,840 - $57,530. So include Pay.
Benefits: they list benefits (Medical, Dental & Vision, etc). So include Benefits.
Schedule: they mention ability to work non-traditional work schedule, extended hours evenings weekends, on-call duties. Also travel up to 10% domestic. That's schedule info. So we can include Schedule.
We also have Work location: Onsite Phoenix, AZ. Could be part of Requirements or maybe separate but not a standard heading. Could include under Requirements.
We need to not repeat job title as heading.
We must not include Job ID etc.
We must remove boilerplate: privacy policy link maybe okay? It's not boilerplate? It's a link to privacy policy. Might be considered legal boilerplate. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The privacy policy link is legal. Probably should remove. Also the "All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy:" is boilerplate. Remove.
Also the "Work location: Onsite Phoenix, AZ Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel) Relocation Assistance: Relocation is not authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)." This is substantive, keep.
Now craft HTML.
We'll have:
About the role
At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. As a new company with a long legacy of creating breakthrough solutions, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
Maybe also include impact paragraph? Could be part of About. But we have also "The Impact You’ll Make in this Role ..." which is responsibilities. Might be better to put under Responsibilities. Thus About the role just company overview. Now Responsibilities: we need to list duties. Use- . Collect duties from the text: - Serving the needs of healthcare clients, inclusive of delivery, pickup and maintenance of cutting-edge medical device equipment. - Interfacing with Solventum customers daily, building, cultivating, and maintaining superior customer relationships. - Preparing medical equipment for patient use: disinfection, quality control testing, preparation for use, transportation to/from customer locations using company vehicle. - Supporting customers (patients and hospital staff) regularly providing superior customer service with customer-centric solutions. - Executing timely and accurate order management using company-issued computers and electronic equipment for documentation and record keeping. - Obtaining and evaluating information regarding service and product inquiries, providing prompt responses and appropriate follow-up. - Gathering customer feedback, responding and/or escalating to management as appropriate. - Assisting customers in research and due diligence searches for missing & misplaced medical equipment within customer locations or service environment. - Safely operating a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements. - Preparing best-in-class medical device equipment (cleaning, disinfecting, quality validation, routine maintenance), disposables, and documentation processing for delivery. - Organizing and executing assigned work tasks to effectively and efficiently meet customer expected timeframes for service. - Tracking inventory control on assets, parts, disposables, and supplies. - Contacting customers regarding coordination of delivery and retrieval return of products. -