Field Service Representative (Houston)

Your Role At A Glance

Oversee and instructs various Service Companies and rig personnel in proper handling and make-up criteria for VAM USA products
Supervises rig crews/casing crews in implementation and field evaluation of new products
Critically inspects VAM USA products on-site to field inspection criteria
Provides procedural support and oversees control to ensure the product is installed and or maintained in the most efficient manner allowing the product to perform to its optimum design potential
Follows up with customer's representative regarding past and upcoming jobs to identify potential areas of improvement and to continuously build positive relationships
Responsible for service report fulfillment
Accompany or assist sales with customer calls
Responsible for maintaining and controlling all equipment and accessory inventory
Verifies connection signature for acceptance or rejection and calibration of connection make-up equipment
Responsible for ordering needed service equipment and ship equipment to job sites as needed
Maintains and safely execute the Smith System of driving on company vehicles
Available “On Call” in accordance with company policies and procedures to satisfy customer requirements
Must follow all company policies, running procedures, specifications and safety standards

What Sets You Apart

• High School Diploma or equivalent experience to meet skill level. Prefer advanced education
• Minimum 5 years in OCTG services
• Advanced knowledge of well completions
• Experience with Enterprise Resource Planning (ERP) systems, preferably SAP
• Ability to read, write and speak well in English and possess strong analytical and interpersonal skills
• Ability to understand and execute instructions through strong organizational skills and attention to detail
• Must be available for frequent extended travel both domestically and internationally
• Have a valid driver’s license and good driving record

What Powers Your Performance

• Communicate clearly and constructively
• Collaborate effectively and contribute to team success
• Adapt to change with a positive, proactive mindset
• Take accountability and show initiative in their work
• Demonstrate reliability and pride in performance
• Maintain high attention to detail
• Drive continuous improvement and challenge the status quo
• Support and develop others through shared learning

How We Support Your Success

• We’re committed to helping you thrive- on the job and beyond.
• To support your growth and well-being, we also provide a comprehensive and competitive benefits program, including:
• Medical, Dental, and Vision Coverage
• Company-Paid Life Insurance & Short/Long-Term Disability
• 401(k): Company match 4.5% with no vesting period
• Paid Parental Leave: For birthing and non-birthing parents, including adoptions
• Paid Holidays: 10 days, plus 1 personal floating holiday
• Paid Vacation Time
• Performance-Based Bonus Program
• Tuition Reimbursement

Safety

• Safety isn’t negotiable, it’s who we are.
• Every spark, every shift, and every decision is guided by a commitment that goes well beyond compliance.
• We don’t cut corners; we set the standard.
• That means clear expectations, continuous training, and shared accountability at every level.
• Protecting our people is more than a priority, it’s a promise we make to every colleague, every day.