Field Service Representative
Inizio Engage is building a nationwide team of Field Service Representatives in partnership with a leading Biotechnology company across Commercial, Patient Solutions, and Medical Affairs businesses. This is an excellent entry-level role in the healthcare and pharmaceutical industries.
About the role
The team will be dedicated to providing services to Inizio’s client, supporting ongoing brand initiatives including the transition from retail to specialty pharmacy partners and broadening brand awareness. You will engage with healthcare providers (HCPs) to reinforce product acquisition, answer questions, and provide information on approved support resources.
Responsibilities
- Support brand initiatives by fulfilling office needs that reinforce product acquisition within healthcare settings.
- Engage with HCPs through probing, answering questions (e.g., current script practices, benefits of new approaches, supply sources), and maintaining expert product knowledge.
- Maintain an in-depth understanding of the product, access landscape, patient/consumer education, and market dynamics.
- Use only approved promotional materials to support marketing messages.
- Understand related disease states, market trends, health information technology, and account-specific considerations to engage in meaningful dialogue.
- Implement strategic call plans to exceed goals for assigned geographies, tailoring approaches based on customer analysis and data.
- Collaborate with colleagues to prioritize opportunities and develop strategies for targeted accounts.
- Ensure providers understand the benefits of utilizing the Specialty Pharmacy network to support patient access.
- Employ interaction techniques, including pre-call planning, issue identification, and call summaries.
- Customize sales messages to align with customer needs and share information on approved support resources.
- Complete call reporting responsibilities following current procedures.
- Balance study and certification time during off-territory hours to learn medical, product, and policy information.
- Maintain supplies, equipment, and records.
- Prepare for and participate in required field meetings and training classes.
- Complete all required compliance training within client timelines.
Requirements
- Bachelor’s Degree preferred.
- Minimum 2 years of relevant experience, such as:
- Pharmaceutical Sales
- Medical/Medical Device Sales
- Professional Sales or Promotional Activity
- Small Business Owner or other Entrepreneurial experience
- Marketing, Customer Service, or Account Management
- Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT)
- Must live within 25 miles of the border of the territory.
- Willingness to travel.
- Valid US driver’s license and a driving record in compliance with company standards.
Benefits
- Competitive pay that recognizes experience, expertise, and impact.
- Comprehensive benefits including:
- Medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays.
- Recognition programs, contests, and awards.
- Continuous growth opportunities through learning, leadership development, and career advancement.
- Collaborative culture where ideas are valued and contributions make a difference.
Inizio Engage has been recognized as a Best Place to Work in BioPharma (2022, 2023, 2025) and a Certified Great Place to Work® (2021, 2023, 2025, 2026).
Pay
The base pay range for this position is $46,000 – $85,000 per year. The final compensation offered will be determined by factors such as experience, skills, internal equity, and business needs.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Their mission is to improve lives by helping healthcare professionals and patients access medicines, knowledge, and support. They value empowerment, collaboration, innovation, and integrity. Learn more at inizio.com.