Field Service Representative - Chemical Water Treatment
About the role
We are seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You will work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.
Responsibilities
- Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
- Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc., and enter data into Veolia’s trending platform (Insight)
- Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
- System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
- Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
- Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery
Qualifications
- Education & Experience: Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred; a high school diploma or GED is required. 2-5 years of experience in instrumentation and electronics, plant operations/maintenance, or equivalent technical training. Familiarity with water treatment processes and industrial equipment preferred.
- Fitness: Full valid driver's license and willingness to travel
- Key Characteristics: Strong troubleshooting abilities for electrical and mechanical systems, Excellent communication and customer service skills, Self-motivated with ability to work independently and manage multiple priorities, Safety-minded approach with ability to work in various industrial environments, Physical ability to lift 30-50lbs and perform precision work, Computer proficiency and mathematical skills for technical analysis
What Success Looks Like
- Consistently deliver high-quality technical service that exceeds customer expectations
- Successfully complete installations, commissioning, and troubleshooting projects on time
- Build strong customer relationships through technical expertise and professional service
- Maintain safety standards and compliance in all industrial environments
- Contribute to territory growth through technical excellence and customer satisfaction
- Demonstrate continuous learning and adaptation to new technologies
Additional Information
Why Veolia? Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.