Field Service Representative

Job Description

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more.

• Troubleshooting, conducting maintenance, and performing analytical testing to meet customer needs and contract specifications.
• Safety & Environmental stewardship mindset.
• Ability to clearly follow recommended maintenance plans, work independently or in a collaborative team environment.
• Comfort working in an industrial (largely outdoor) setting.
• Good attention to detail.
• Demonstrated ability to perform analytical, mechanical and electrical hands-on tasks and troubleshooting.
• Carry out mechanical, electrical, and controls preventative maintenance and troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation.
• Consult with customer management and operation teams.
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
• Ensure contract compliance of volume and quality specifications.
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements.
• Aid in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork.
• Collect payment information and generate shipping and billing paperwork.
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies.
• Have the ability to work schedules that will fluctuate based on customer and business needs / demands.

Qualifications

• Required: High School Diploma / GED / Home School Certification OR international equivalent 2+ years’ experience of service/maintenance or equivalent in an industrial environment. Valid Driver’s License.
• PREFERRED: Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation.

Additional Information

• Regular requirement to reach with hands and arms, below and above shoulder height.
• Regular requirement to stand, sit, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds.
• Regularly work around machines, electrical, chemicals, unprotected heights.