Field Service Representative

About the role

The Field Service Representative role at Veolia Water Technologies & Solutions involves providing operations and maintenance expertise on water treatment systems across various industries. This position is critical for ensuring the optimal performance of technologies such as media filtration, softening, reverse osmosis, and more.

Responsibilities

• Provide operations and maintenance expertise on water treatment systems across various industries.
• Troubleshoot, conduct maintenance, and perform analytical testing to meet customer needs and contract specifications.
• Consult with customer management and operation teams.
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts.
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed.
• Avoid non-compliance with contract volume and quality specifications.
• Perform analytical testing such as turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, and other site-specific testing requirements.
• Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project assessment and execution, and telephone customer support.
• Perform diagnostics testing, repairs, test and calibration routines on the instruments, and complete all required paperwork.
• Collect payment information and generate shipping and billing paperwork.
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle (if applicable) and comply with all Veolia Environmental, Health and Safety (EHS) policies.
• Drive projects to completion with minimal oversight, while demonstrating significant problem-solving ability with an unfailing dedication to deadlines and commitments.

Requirements

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years’ experience of service/maintenance or equivalent in an industrial environment
• Valid Driver’s License

Qualifications

• Required: High School Diploma / GED / Home School Certification OR international equivalent
• Preferred: Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation

Skills & Abilities

• Demonstrated ability to work independently and remotely with project teams.
• Strong technical, mathematical and customer service skills.
• General knowledge of electrical equipment, water chemistry and safety.
• Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment.
• Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge.
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases.
• Strong verbal and written communication skills.
• Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments.