Field Service Representative

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

This is a remote position but qualified applicants will reside in the state of Wisconsin to be able to support the local Customer base.

Responsibilities

• Install, maintain, and troubleshoot equipment at the customer's location using tools, parts, and technical diagrams.
• Perform customer service assignments including on-site preventive maintenance, inspection service work, call-out services, and commissioning activities on turbomachinery and package systems.
• Use a variety of test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications for guidance.
• Under supervision, use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts.
• Utilize digital tools and systems.
• Observe and check for common causes of trouble, such as dirty or defective components, and clean or lubricate equipment with guidance.
• Under supervision, perform routine installations and make adjustments to equipment following normal procedures.

Requirements

• Degree or equivalent experience desired.
• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean Driving Record (no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years).
• Ability to obtain a legal Transportation Worker's Identification Credential.

Skills

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; drive to accomplish goals.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing and resolving organizational, operational, or process problems.
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs.
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and preventive maintenance in oil and gas; ability to repair or replace faulty parts.
• Safety (Oil and Gas): Knowledge of safety procedures, practices, and regulatory requirements for protecting workers, the community, environment, and company assets.
• Programmable Logic Controller (PLC): Knowledge of PLC systems; ability to design, implement, and operate automated process controls.
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches and tools; ability to detect and resolve technical problems in a manufacturing environment.

Benefits

• Medical, dental, and vision coverage starting day 1.
• Paid time off plan (Vacation, Holiday, Volunteer, etc.).
• 401(k) Savings Plan including company match.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Short and long-term disability coverage.
• Parental leave.
• Employee Assistance Programs.
• Voluntary Benefits and Employee Discounts.
• Career Development opportunities.
• Incentive bonus.
• Life Insurance.
• Adoption benefits.
• Tuition Reimbursement.
• Travel, company truck, gas card, and meals/lodging all included.

Pay

Summary Pay Range: $59,738.00 - $89,606.00 (not including overtime). Compensation and benefits may vary depending on job level, market location, job-related knowledge, skills, individual performance, and experience.