Field Service Representative

About the role

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

What you will do

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems
• Use hand tools, gauges and instruments to analyze, repair or replace faulty parts
• Utilize digital tools and systems
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures

What you will have

Degree or equivalent experience desired

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons
• Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment

Requirements

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
• Successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician if necessary
• Be able to obtain a legal Transportation Worker's Identification Credential

Pay

$65,000 - $85,000 not including OT

Benefits

• Travel, Company Truck, Gas Card, Meals/Lodging ALL included
• Medical, dental and vision coverage starting day 1
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401(k) Savings Plan including company match
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Parental leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development