Field Service Representative

About the role

Schneider Electric’s Field Service Representatives collaborate with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in dynamic environments. This site-based position focuses on servicing equipment supporting power distribution and critical power infrastructure, with occasional nonstandard hours and a 40-hour guarantee (+Overtime). Most work occurs at customer sites.

Schneider Electric provides direct product training, service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

Responsibilities

• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem-solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Collaboration with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required
• Adhere to company safety procedures/policies, identify hazards, and report safety matters
• Perform strenuous physical tasks, including bending, stooping, and lifting/carrying items up to 40 pounds
• Work outside in environmental extremes (heat, cold, rain, dust) and remain in a standing position for extended periods, including in small confined spaces

Requirements

• Associate’s degree, trade/vocational certification, Military training, or similar experience in electrical-related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power and various AC/DC supply circuit components
• 2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical, or electronics-related equipment
• 2+ years in Field Services or equivalent industry experience
• Good safety practices and adherence to company safety procedures (e.g., lock out tag out, compliance with all safety programs, completion of safety-related trainings)
• NFPA-70E or OSHA experience preferred
• Safe driving and vehicle operations skills
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, and effectively present information and respond to customer questions
• English proficiency to communicate with customers and team members
• Proficiency in basic computer skills and systems, including Microsoft Office (Outlook, Teams, Word, Excel) and company digital tools

Benefits

• 8 weeks of in-person training in Dallas, TX (all expenses paid) with continued online training and local mentorship
• Flexible work arrangements and paid family leave
• 401(k) with company match
• Company share ownership
• Medical, dental, vision, and basic life insurance with member reward points
• Benefit Bucks
• 12 holidays per year and 15 days of paid time off
• Well-being programs
• Military leave benefits
• Volunteer leave and community support programs (Schneider Electric Foundation, youth education initiatives)
• Global opportunities, performance discussions, and access to learning platforms (e.g., Coursera, Schneider Career Hub)
• Inclusive workplace with recognition programs and employee voice initiatives

Pay

For this U.S.-based position, the expected pay range is USD 68,000 - USD 102,000 per year, including base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.