Field Service Representative

About the role

Saab, Inc. is seeking experienced Field Service Representatives with a technical background and hands-on experience operating, maintaining, troubleshooting, and/or repairing Radars, Air and Missile Defense systems, Command and Control (C2) systems, or other advanced weapons systems. This role requires frequent short-notice travel, with some assignments lasting longer than two months. Candidates must be able to work effectively in demanding operational environments, both independently and as part of a team.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex systems using manuals, schematics, and reach-back support for various electro-mechanical issues.
• Troubleshoot and resolve complex problems independently or collaboratively with team members.
• Report design, reliability, and maintenance issues or bugs to design and software engineering teams.
• Serve as the primary interface with customers while on site.
• Support other company functions, including customer installation and training.
• Deliver training to customers on the operation and maintenance of Saab products.

Qualifications

• High School Diploma (or equivalent) and 2+ years of experience in a related field, or 4+ years of relevant military experience as an Air Defense or Battle Management System operator/maintainer.
• Must hold an active U.S. DoD SECRET clearance.
• Must be capable of lifting and removing/replacing components weighing up to 50 pounds.

Skills

• BA/BS degree in an engineering discipline (preferred).
• Experience operating, maintaining, troubleshooting, and/or repairing complex weapon and/or command and control components (preferred).
• Ability to perform preventive and corrective maintenance actions in accordance with established procedures.
• Ability to identify, develop, and execute system troubleshooting or maintenance actions beyond the scope of written procedures.
• Strong problem-solving and analytical skills applied to diagnosing and repairing radar components, hardware, and operating systems.
• Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes.
• Ability to recognize performance degradation and provide actionable recommendations to restore or enhance system efficiency.

Benefits

• Medical, vision, and dental insurance for employees and dependents.
• Generous paid time off, including 8 designated holidays.
• 401(k) with employer contributions.
• Tuition assistance and student loan assistance.
• Wellness and employee assistance resources.
• Employee stock purchase opportunities.
• Short-term and long-term disability coverage.

Pay

The compensation range for this position is $72,000 - $90,000. The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.