Field Service Representative

About the role

Ecolab is seeking a Field Service Representative to join its team. This position will be based in Newcastle, WY, covering a 30-mile radius and serving Downstream industries. The role involves delivering expert service and support for cooling tower cleaning and water disinfection, providing technical support, building relationships, ensuring compliance, executing chemistry tests, and supporting sales representatives.

Responsibilities

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log, and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required

Requirements

• High school diploma or equivalent
• 2 years of experience in water treatment or an industrial/mechanical environment
• Current and valid Driver’s License with no restrictions

Qualifications

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

Skills

• Hands-on skills
• Customer-first mindset
• Technical expertise
• Problem-solving abilities
• Strong communication and interpersonal skills

Benefits

• Comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Pay and Schedule

• Annual Or Hourly Compensation Range: $54,100-$81,200
• Up to 10% overnight travel

Benefits

• Access to comprehensive benefits package
• Reasonable accommodation for qualified individuals with disabilities

Equal Opportunity Employer

• Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.