Field Service Representative

About the role

The Field Services Representative will diagnose and repair Gaumard simulators using light hand tools or electronics equipment. They will install new simulators and support equipment, as well as perform operational in-service training to instruct customers on how to operate and maintain the simulators.

Responsibilities

• Performs operational in-service training and installation of Gaumard Standard and Advanced Patient simulator(s) at customer sites.
• Visits hospitals, universities, medical centers, etc., to inspect, diagnose, and repair Gaumard’s Standard and Advanced Patient simulators using light hand tools or electronics equipment.
• Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
• Actively requests support and verification of process from senior Field Services Reps. in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
• Participate in group communications with other Field Services Team members.
• Completes repairs and verifies functionality in both a neat and timely fashion.
• Serves as contact for conference calls with customers.
• Other duties as required.

Qualifications/Requirements

• Requires an Associate degree in a technical or medical area or equivalent experience. Bachelor’s degree preferred.
• Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
• Ability to analyze and solve problems in a constantly changing environment.
• Self starter with ability to perform under pressure.
• Experience with workstation software and hardware installation, upgrades, and repairs.
• Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint).
• Excellent communications and time management skills.
• Ability to travel 75+%.
• Ability to work with limited supervision.

Physical/Mental Requirements

• Ability to communicate effectively in a business environment.
• Ability to think logically and follow procedures and instructions.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or listen.
• The employee is interchangeably required to sit, stand, and walk.
• The employee must occasionally lift and/or move up to 75 pounds.
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to establish and maintain effective working relationships with customers and fellow employees.