Field Service Representative

Eaton’s Engineering Service & Systems Division is seeking a Field Service Representative to join our team. The expected annual salary range for this role is $82,000 - $121,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

About the role

Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This role involves working on assigned projects for electrical equipment, delivering technical solutions to customers, and performing complex engineering assignments that may include equipment or product design, testing of materials, process studies, or research investigations.

Responsibilities

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments (e.g., equipment/product design, testing of materials, process studies, research investigations)
• Display proficiency in test equipment operation, troubleshooting techniques, protective relays, power quality measurements, disaster recovery, rotating machinery, and protection & control design
• Generate timely and accurate service reports on work, product performance, and warranties

Qualifications

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• No relocation offered; candidates within a 50-mile radius considered (Active-Duty Military Service member candidates exempt from geographical limitation)
• Eaton will not consider applicants requiring employment immigration sponsorship or support for this position
• Current, unrestricted driver’s license and satisfactory Motor Vehicle Record required (role designated as a Regular Driver per Eaton’s Driver Safety Policy)

Preferred Qualifications

• Bachelor’s degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysis, and protective relays
• NICET/NETA certification

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy
• Submit to periodic customer-required background and drug screenings
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Practices electrical safety measures
• Performs physically demanding tasks (e.g., standing, walking, stooping, squatting, kneeling, reaching above/below shoulder level, lifting/carrying/pushing/pulling up to 50 pounds, occasionally greater than 50 pounds with assistance)
• May be required to drive extended distances, work in extreme weather/temperature conditions, work at sites with poor lighting/ventilation/dust, or be exposed to high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Ability to explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Career growth, mentorship, and safety training
• Opportunities across 32 service branches
• Health and Welfare benefits, Retirement benefits, and programs for paid/unpaid time away from work (eligibility factors apply)

Pay

Expected annual salary range: $82,000 - $121,000

Schedule

• Guaranteed 40-hour paid week
• Variable hours, including nights and weekends
• Travel within district/state/region/country based on customer requirements