Field Service Representative

About the role

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

Responsibilities

• Work on assigned projects for electrical equipment.
• Deliver technical solutions to customers.
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design.
• Generate timely and accurate service reports on work, product performance, and warranties.

Qualifications

• Basic qualifications: High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems.
• Must be able to work in the US without corporate sponsorship now or in the future.
• No relocation offered, candidates within 50-mile radius considered.
• Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must have a valid driver's license.

Preferred Qualifications

• Bachelor’s degree in Engineering from an accredited institution.
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems.
• Electrical or General Contractor’s License.
• Professional Engineering License.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
• NICET/NETA certification.

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• Drive an Eaton vehicle.
• Obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for equipment assembly.
• Strong computer skills.
• Strong problem-solving and logical thinking skills.
• Works well under time constraints and in stressful situations.