Field Service Representative

About the role

Eaton's ES AMER ESS division is seeking a Field Service Representative to join the Urbandale, IA area team. Field Service roles offer a company car and a guaranteed 40-hour paid week. Eaton has the largest and most experienced team of field services technicians and engineers in the industry.

What You'll Do

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties

Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications

Basic Qualifications:

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered; candidates within 75-mile radius considered (Active-Duty Military Service member candidates are exempt from this geographical limitation)
• Must have a valid driver's license

Preferred Qualifications:

• Bachelor's degree in Engineering from an accredited institution
• Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
• Electrical or General Contractor's License
• Professional Engineering License
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills

• Successfully complete and maintain compliance with Eaton's safety program and policy, including role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle; must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Practices electrical safety measures
• Performs physically demanding tasks: requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level; lift, carry, push, pull, and use hands to handle and feel
• Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance
• May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Pay

The expected annual salary range for this role is $69,000 - $101,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.