Field Service Representative

Responsibilities

• Initiate calls to FBO’s, schedule and conduct in-person walk throughs for new customers and returned inventory customers with Franchise Business owners.
• Conduct Walk through with Franchise Owners when customer has requested a change in service provider.
• Conduct initial walk through of new National Account customer properties in preparation for the offering of the commercial cleaning contract to a Coverall Franchised Business Owner.
• Will be required to perform scheduled surveys at National Account Customers.
• Gather measurements, as required, for new National Account customers or new services with existing national accounts.
• Provide primary customer service support and coordinate response with FBO for customers who reach out to support center.
• Document appropriate records and business forms for both our Franchised Business Owners and their customers.
• Provide sale and financing options and complete necessary paperwork with FBO’s who purchase new accounts and equipment.
• Work with FBO to obtain one-time service agreements with customers for On Demand and Preventative Maintenance services.
• Answer general questions from franchisees regarding their monthly billing statements.
• Recommend and sell necessary supplies to franchise business owners.
• Present and discuss Coverall Supply program to customers as needed.
• Other duties that may be assigned to meet business needs.

Qualifications

• Must have High School diploma or equivalent.
• Reliable transportation, valid driver’s license, proof of car insurance, and successful completion of a background check are required.
• Previous experience within service/or operations field with the ability to demonstrate strong customer service orientation.
• Ability to communicate effectively with customers and franchise business owners.
• Previous sales and / or customer facing experience in a service business.
• Ability to act as a liaison between the Franchised Business Owners’ commercial cleaning customers and the Franchise Business Owner.
• Ability to effectively provide direction and advice to customers and Franchise Business Owners.
• Strong ethics and values; adheres to an appropriate and effective set of core values and beliefs during both good and difficult times.
• Ability to read and interpret documents.
• Ability to use email, outlook and have strong computer skills.
• Steps up to resolve conflicts/issues and sees them as opportunities.
• Is cool under pressure and does not become defensive or irritated.
• Easily approachable.