Field Service Representative

About the role

The Field Service Representative plays a crucial role in delivering exceptional support and building long-term, trust-based relationships with builders. They leverage their expertise in componentized metal building systems and their ability to interpret technical drawings to troubleshoot issues and provide expert guidance.

Responsibilities

• Provide insightful feedback and data on recurrent issues to enhance customer service and performance
• Deliver exceptional customer service by responding swiftly and professionally to inquiries from the Builder organization
• Foster and maintain positive customer relationships by actively gathering feedback from both internal and external stakeholders, ensuring ongoing improvements
• Communicate and collaborate effectively with technical teams to address customer needs
• Troubleshoot and resolve technical issues promptly and efficiently
• Regularly generate detailed and analytical service reports
• Collaborate with other departments to identify root causes and implement effective solutions to fulfill customer needs
• Assess customer requirements and offer expert advice and recommendations
• Establish trust-based relationships with customers to ensure long-term satisfaction and loyalty

Qualifications

• A high school diploma or equivalent is required
• Technical education, certifications, or related experience are preferred
• A strong knowledge of Componentized metal buildings and the ability to read drawings are essential
• Experience in the following areas is preferable:
• 3+ years in Componentized metal buildings or roof and wall systems
• 3+ years in Field Service or Customer Service roles
• Proficiency in PC-based applications, including Excel, Word, Oracle R12, and CRM are a positive
• Exceptional oral and written communication skills are necessary
• The ability to travel periodically (approximately 10%) for on-site visits

Additional Information

Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.