Field Service Representative

The Opportunity: CACI's EO/IR team in Belgrade, MT, is hiring a Field Service Representative to join their organization. As part of CACI’s Spectrum Superiority Line of Business, CACI manufactures best-in-class gyro-stabilized Gimbal systems designed for a wide variety of applications. Our pioneering systems support airborne, ground, and maritime missions around the world. We specialize in fully integrated solutions for intelligence, surveillance, and reconnaissance (ISR), and counter drone operations for the defense and aerospace industry.

Responsibilities

• Install, integrate, and commission EO/IR gimbal systems at customer locations
• Diagnose, troubleshoot, and repair complex electro-optical and mechanical systems
• Perform preventive maintenance and system upgrades to ensure peak performance
• Follow established troubleshooting and maintenance procedures and contribute to their continuous improvement based on field experience
• Provide technical training and support to customers and end-users
• Travel extensively (50-75%) to support field operations across diverse environments
• Document service activities and maintain detailed technical reports
• Collaborate with engineering teams to relay field feedback and drive improvements
• Explain issues encountered related to manufacturing and work with appropriate individuals to resolve them
• Work in a fast-paced, dynamic environment
• Lift up to 50lbs

Requirements

• AS degree in a relevant field with a minimum of 3 years of experience in customer support and United States Government program experience or a BS Degree in a relevant field
• Extensive electronics training and troubleshooting experience (military electronics training, vocational/technical certifications, or equivalent)
• Active Secret security clearance or ability to obtain one
• Valid U.S. driver's license
• Willingness and ability to travel domestically and internationally (50-75%)
• Passport may be required after hire
• Proficiency in electrical and mechanical troubleshooting and diagnostics
• Experience with multimeters, oscilloscopes, and other electronic test equipment
• Ability to read and interpret technical manuals, schematics, and wiring diagrams
• Knowledge of AC/DC circuits, power systems, and electronic components
• Mechanical aptitude with hand and power tools
• Computer proficiency including Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills for customer interaction and technical documentation
• Ability to work in various physical positions (standing, kneeling, climbing, confined spaces) and diverse environmental conditions (extreme temperatures, weather, altitude)

Skills

• Prior military experience with high-tech electronics systems (avionics, radar, communications, EO/IR sensors, or similar)
• Experience or knowledge in Lean Manufacturing, Six Sigma and/or 5S methodologies
• Experience with gyro-stabilized systems, gimbals, or precision optical equipment
• Background in aerospace, defense, or ISR systems
• Field service experience in dynamic operational environments
• Familiarity with aviation, maritime, or unmanned systems platforms
• Active Secret clearance already in place
• Local to the Bozeman, MT area

Benefits

• Comprehensive healthcare, wellness, financial, retirement, and family support benefits
• Continuing education and time off benefits
• Flexible time off benefit
• Robust learning resources
• Autonomy to balance quality work and personal life

Pay

The proposed salary range for this position is $58,500 - $122,800. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Schedule

• Full time
• Up to 75% travel required (Continental US and international)