Field Service Representative - 6973

About the role

Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for maintaining inventory and delivering the first line of customer service on behalf of Daniels. The Representative will team up daily with drivers, operations personnel, sales teams, and corporate support staff to service their assigned hospital location patients and hospital staff. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff. Daniels Health provides safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and other healthcare customers, focusing on quality and safety‑focused medical waste management that reduces needlestick injuries, impacts infection control and reduces environmental burden.

Responsibilities

• Work with clinical staff within your assigned location to ensure proper healthcare waste segregation, timely container exchanges and container fill accuracy
• Inspect and service all Daniels’ products within your assigned hospital or medical center, including entering procedural areas and working around sensitive patients and equipment
• Maintain adequate inventory levels of container stock at a location and department level
• Provide clear communications and strong relationship management with hospital staff and Daniels staff
• Communicate and escalate customer issues to your manager to ensure timely response and resolution, using a company‑provided smartphone for daily duties
• Maintain professional, positive working relationships with customers and other hospital staff independently without direct supervision
• Ensure the staging area is neat and orderly after entering and before leaving the facility
• Stand and walk for a significant part of the day
• Lift containers weighing up to 40 lbs
• Push or pull wheeled transporters and/or palletized product up to approximately 300 lbs

Requirements

• Can‑do attitude with commitment to efficient, timely scheduling
• Previous experience in a labor‑intensive job
• Ability to perform hands‑on field service work in a hospital setting, including heavy lifting
• No prior healthcare experience required (training provided)

Benefits

• Job stability – essential service to healthcare, non‑seasonal and recession‑proof
• Overtime opportunities – extra hands often needed
• Consistent work hours – Monday‑Friday, 8 am – 4 pm