Field Service Representative (1st Shift)

Position Overview

The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes equipment handling, customer service, cleaning/disinfecting, technical troubleshooting, and coordination with dispatch. Training is provided on all Kreg products and processes.

Essential Job Functions

• Customer Service & On-Site Support

• Serve as a professional, customer-focused point of contact at each facility.
• Build positive relationships and provide equipment training to on-site staff when needed.
• Communicate effectively with central dispatch and hospital staff regarding order status and service needs.
• Use sound judgment to troubleshoot challenges and ensure timely service.

• Equipment Handling & Physical Requirements

• Prepare equipment for patient use through cleaning, disinfecting, testing, and inspection.
• Move, position, and maneuver specialty medical beds and equipment—up to 1,000lbs. using provided tools and safe handling techniques.
• Load and secure equipment prior to transport by the designated driver (you will not operate or drive vehicles).
• Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
• Step safely in and out of the truck deck (approximately a two-foot height) to assist with loading/unloading.
• Lift up to 50 lbs. as part of routine job functions.
• Become proficient in troubleshooting and minor repairs on all Kreg products training provided).

• Operational & Administrative Responsibilities

• Maintain equipment and workspaces in clean, orderly condition.
• Clean and disinfect rental equipment in accordance with company policies.
• Accurately complete daily reporting requirements using email, mobile devices, and company software.
• Demonstrate strong communication, documentation, and technology comfort.
• Complete orders within assigned timeframes.
• Perform other duties as assigned.

Requirements

• Qualifications

• Ability to pass a criminal background check and drug screening.
• Experience in customer-facing or service-oriented roles is highly preferred.
• Strong problem-solving, time-management, and communication skills.
• Ability to lift 50 lbs. and safely handle large medical equipment with provided tools and training.
• Comfortable working in medical facilities and interacting with clinical staff.

Benefits

A comprehensive benefits package including Medical, Dental, Vision, 401(k), and Life Insurance
Vacation, personal, and sick time

Accessibility & Equal Opportunity Statement

Kreg Therapeutics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.