Field Service Rep I

About the Role

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.

What you will do

• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
• Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
• Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
• Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.

What you will have

Degree or equivalent experience desired.

• Service Excellence: Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner.
• Initiative: Describes opportunities for taking initiative in the organization. Cites examples of taking initiative in own personal or professional life. Identifies types of environments that motivate or de-motivate initiative. Explains how initiative is critical to success.
• Problem Solving: Explains the value of a disciplined approach to problem solving. Describes problem reporting and escalation practices. Utilizes accepted procedures for problem analysis and resolution. Identifies key aspects of problem-solving techniques used in own area.
• Mechanical Maintenance - Power Supply: Installs and maintains basic mechanical components and equipment. Generates regular maintenance reports to senior management. Repairs or replaces mechanical components based on diagnostic results. Assists in the optimization of preventive maintenance procedures. Performs mechanical testing activities for power supply machines.
• Mechanical Maintenance (Oil and Gas): Identifies common measurement tools used to monitor and adjust equipment. Understands the concept of equipment and human reliability. Explains the basic elements of industrial machines. Knows where to locate checklists and documentation for mechanical equipment in use.
• Safety (Oil and Gas): Describes the purpose and general content of a Material Safety Data Sheet. Explains what constitutes safe and unsafe working conditions. Identifies common types of hazards and associated adverse effects. Cites examples of workplace injuries and current preventive measures.
• Programmable Logic Controller (PLC): Cites examples of PLC associated control function applications. Describes PLC concepts and features. Discusses the key considerations and issues in the use of the programmable controller. Explains the benefits and risks associated with the use of advanced control functions.
• Troubleshooting Technical Problems: Explains where to locate basic help facilities and troubleshooting guides. Discusses basic concepts behind a systematic approach to solving technical problems. Identifies available resources and support systems for troubleshooting. Describes problem identification, reporting and escalation procedures.

Qualifications

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years).
• Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.
• Be able to obtain a legal Transportation Worker's Identification Credential.
• The selected applicant must live or relocate to the greater Houston area for this position.

Pay & Benefits

Competitive Compensation Packages (65k-85k not including OT). Travel, Company Truck, Gas Card, Meals/Lodging ALL included.

• Medical, dental and vision coverage starting day 1
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401(k) Savings Plan including company match
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Parental leave
• Employee Assistance Programs
• Voluntary Benefits and Employee Discounts
• Career Development