Field Service Quality Inspector

How you will make an Impact (Job Summary)

This position's primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley's field service presence, this position will be located at the Olathe plant and be an integral part of the plant's in-house quality team. This position will spend roughly 50-75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again. When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service.

What you can expect in this role (Job Responsibilities)

• Perform field service functions, including troubleshooting and maintenance
• Represent Marley/SPX professionally to our customers and field partners
• Clear and professional communication with customers and field partners on findings and scope of work to be completed
• Provide recommendations regarding installation and repair of equipment
• Identify, analyze, report, and drive preventive actions on product failures
• Troubleshoot and repair controls, leaks and mechanical equipment issues
• To document and provide timely and detailed reports of all activities
• To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally
• Perform factory certified tower inspections as needed
• Determine and recommend which products or services best fit customers’ needs
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

• Required Experience: Associate or bachelor’s degree in a technical field or 8-10 years of relevant experience
• Associate or bachelor’s degree in a technical field or 8-10 years of relevant experience
• Extensive knowledge of basic HVAC equipment, preferably including cooling towers and related products
• Experience with construction sites / building safety standards and manufacturing plants
• Strong troubleshooting and problem-solving abilities
• Able to effectively manage work, time and customer expectations
• Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally
• Excellent verbal and written communication skills
• Competency in basic computer and software skills (Word, Excel, Photo and video software)
• Strong technical aptitude
• Able to troubleshoot process control systems and Building Management Systems (BMS)
• Must meet eligibility criteria to access customer sites with specific background requirements

Physical Demands

• Occasionally lifting up to 50 pounds
• Must be able to stoop, kneel, crouch, and crawl
• Must be able to stand for extended periods of time
• Must be able to climb various heights
• Able to handle a large volume of work and perform multiple tasks in a fast-paced environment
• Able to effectively verbally communicate
• Able to read effectively from a computer screen and/or paper copy

Travel & Working Environment

• Office environment with varying degrees of noise levels
• Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise
• Working in confined spaces