Field Service Technician

About the role

Northern Tool + Equipment is a family business dedicated to serving professional tradespeople and those who want to work like them. Our mission is to provide the best products, prices, and advice to help our customers succeed.

Responsibilities

• Source & order parts for customers.
• Diagnose and repair small engines/equipment.
• Maintain current knowledge of Northern Tool + Equipment's national and private label brands.
• Completes all reports and forms required in conjunction with work assignments.

Requirements

• 3+ years of experience repairing and maintaining small engines (2-year certification preferred).
• Troubleshooting and diagnostic skills, including 110- and 220-volt electrical systems.
• Demonstrated accuracy and thoroughness.
• The ability to travel locally and regionally up to 50% of the time with occasional overnight stays.
• The ability to recognize and observe all safety and security procedures.
• The desire to treat others with respect and contribute to building a positive team spirit.
• The drive to work with integrity, always upholding company values, while operating a profitable service business.
• A state driver’s license and any required qualifications to operate the mobile service vehicle.
• Strong organizational skills and fluency with Microsoft Office.
• Knowledge of small engine theory (2 and 4 stroke): lubrication, cooling, ignition and fuel systems.
• Extensive experience with electrical systems, plunger driven or axial pressure washer pumps and unloader systems, hydraulic theory, and associated diagnostic equipment and procedures.

Qualifications

• Competitive Pay: Earn $21.50 - $35.55 hourly, with your exact compensation personalized based on your skills, experience, and location.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling, this is a full-time position, Monday - Friday.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Incentives: Be rewarded for eligible incentive programs.

Benefits

• Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time.
• Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.

Schedule

This is a full-time position, Monday - Friday.

Pay

Earn $21.50 - $35.55 hourly, with your exact compensation personalized based on your skills, experience, and location.