Field Service Project Management

Responsibilities

• Maintain expertise in delivery tools, methods, and practices to enable consistent project execution.
• Present and implement Ciena Services’ value proposition aligned to customer priorities and business outcomes.
• Develop delivery-focused resources and methodologies that enhance Professional Services practices.
• Manage project resources with full P&L accountability to meet defined financial objectives.
• Align service delivery execution with Ciena’s annual Professional Services goals and metrics.
• Foster collaboration across cross-functional teams to achieve defined project milestones.
• Build and sustain customer relationships across organizational levels to support satisfaction and trust.

Requirements

• Education: Bachelor’s degree in a relevant field.
• Certifications: PMP certification preferred; required within one year of hire.
• Experience: Minimum of 10 years of operational experience in telecommunications or related industries.
• Experience: At least 7 years in a Professional Services role managing medium to large-scale projects.
• Experience: Experience leading teams or managing project managers, including providing coaching, direction, and performance oversight.
• Experience: 2+ years’ experience leading field deployment teams in project execution, preferably in the telecommunications space.
• Experience with large systems providers or integrators.
• Ability to articulate and discuss product functionality with diverse technical and non-technical audiences.
• Verbal presentation, written communication, and time management skills applied in project delivery environments.

Nice to Haves

• Six Sigma or other Continuous Improvement training and experience.
• Technical background applied to assessing complex project risks and guiding development teams.
• Experience mentoring, coaching, and developing team members or project managers.
• Experience managing geographically distributed or cross-functional teams.
• Flexibility and adaptability in response to evolving technologies and customer needs.
• Familiarity with Ciena’s solutions and their application in client environments.
• Experience managing staffing escalations and resolving resource challenges.

Pay

The annual pay range for this position in US is $96900 - $154700. The annual pay range for this position in Canada is C$104700 - C$167300. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.