Field Service Professional - Woburn, MA

Total Compensation

Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.

Comprehensive, Paid Training

Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.

Zero Commute

We pay for your drive time to and from appointments—you clock in from your driveway.

Work-Life Balance

4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters.

Fully Equipped

We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.

The Perks

10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.

Adventure

Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

A Day In The Life

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to protect their families.
• Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.

Requirements

• A valid driver’s license and a good driving record;
• Ability to lift and carry up to 45 lbs.;
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs);
• Ability to work in confined spaces like attics;
• Comfortable bending, kneeling, and standing for extended periods;

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs)
• Ability to work in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Safety Culture

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Qualifications

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.