Field Service Professional -Fort Smith, AR

About the role

As a Field Service Technician at Vivint Smart Home, you will be the face of the company, installing cutting-edge smart home technology while identifying and selling upgraded solutions to provide customers with total peace of mind. This role combines technical expertise with sales opportunities, allowing you to grow your career in a dynamic and innovative environment.

Responsibilities

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Training homeowners on how to use their new smart home systems to protect their families.
• Benefiting from consistent coaching and leadership training to advance within the national organization.
• Conducting a safety analysis of every home to ensure a safe workplace for both the technician and customers.

Requirements

• A valid driver’s license and a good driving record.
• Ability to pass a post-offer background investigation and meet licensing requirements per applicable law.

Qualifications

We hire for attitude and train for skill. Ideal candidates may have experience in the following areas:

• Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet, including carrying tools to meet weight capacity requirements for company-approved ladders, i.e., 375 lbs).
• Comfortable working in confined spaces like attics.
• Comfortable bending, kneeling, and standing for extended periods.

Benefits

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, paid training (virtual & on-the-job) with ongoing coaching and support.
• Take-home company vehicle and gas card for work use, with paid drive time to and from appointments.
• 4-day workweek (4/10 schedule, includes Saturdays) for improved work-life balance.
• All tools, a cell phone, a tablet, and paid licensing provided.
• 10 paid holidays and 2 weeks of PTO.
• 401(k) with a 6% company match.
• Employee Stock Purchase Program.
• Employee pricing on Smart Home equipment.
• Opportunity to earn a yearly company-paid incentive trip (plus one guest).

Schedule

4-day workweek (4/10 schedule, includes Saturdays).