Field Service Power Generation Technician

Job Summary

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Health and Safety Fundamentals
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Power Generation Systems Knowledge
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Education, Licenses, Certifications

• Apprentice Certified Power Generation/ Electrical Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation products
• High Voltage/ Low Voltage experience
• Customer service experience

Qualifications

• This position may require licensing for compliance with export controls or sanctions regulations.
• A current valid license is required for this role.
• This role requires a 5 year motor vehicle report, free from major violations.
• This role requires applicant to pass a Department of Transportation (DOT) physical.
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use.
• Federal law requires a CDL holder to be 21 years of age or older, applicant must be 21 years of age.

Pay

Min Salary: $56800
Max Salary: $85200

Schedule

100% On-Site

Benefits

Relocation Package: Yes

Job Service Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Technician