Field Service Mechanic- Fayetteville

Major Duties & Responsibilities

• Provides service and customer support during field visits, dispatches, or in the shop.
• Performs all on-site installation, repair, maintenance and test tasks.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with shop foreman/service advisor/service manager immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Reports machinery defects or malfunctions to supervisor.
• Maintains customers' vehicles to keep them clean. Notifies Supervisor immediately of anything that has changed the appearance or condition of the vehicle.
• Maintains a clean and professional work environment including tools, equipment, shop and service truck to high appearance standards.
• Maintains and is accountable for all dealership-owned tools, computers, and manuals – (paper and electronic). Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.

Requirements

• Must have a clean driving record and pass a background check, DOT physical, and functional ability test.
• A Class A or B CDL License is preferred.