Field Service Mechanic

About the role

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third-generation, family-owned and operated business serving manufacturers of precision machined parts in the United States. As the exclusive distributor for Haas Automation CNC machine tools under Haas Factory Outlet Trident, we offer a complete range of 5-axis universal machining centers, vertical and horizontal machining centers, CNC lathes, CNC mills, rotary tables, and 5C collet indexers. We are seeking a team-oriented and ambitious CNC Field Service Technician for our Massachusetts territory.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls.
• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensure accurate documentation is completed and submitted regarding the status of machine issues, repairs, and installation.
• Promote and perform preventative maintenance on customer machine tool equipment and conduct after-sales technical support and training.
• Maintain an in-depth knowledge of the machine tool industry and product lines represented by the company.
• Perform related duties as required, including tasks similar or logically assigned to the position.

Requirements

• Extensive understanding of electrical, pneumatic, and hydraulic schematics to detect and resolve issues with electrical and mechanical components.
• Self-motivated with a positive attitude and willingness to learn complex tasks through on-the-job training.
• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC repair background is a plus.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including lifting up to 50 lbs. with assistance, bending, twisting, stooping, and reaching.
• Flexible hours and frequent travel throughout the New England regional territory.

Skills

• High mobility to access all areas of premises.
• Ability to concentrate and prioritize multiple tasks, responsibilities, and projects.
• Strong hand-eye coordination and fine motor skills for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments with exposure to noise, lubricants, coolants, and metal chips while wearing required PPE.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods.
• Vision abilities including close, distance, peripheral, depth perception, and ability to adjust focus.

Benefits

• Competitive starting salary.
• Market-competitive comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

Location: Windsor, CT