FIELD SERVICE MECHANIC

Position Responsibilities

• Complete all service jobs that are assigned to you.
• Communicate with the Road Lead Technician on any unusual service problems encountered or for any technical assistance needed.
• Attend service training classes offered to maintain knowledge on new products, or for refreshers on products not encountered too often.
• Complete and submit all paperwork daily for jobs worked on (timecards, maintenance reports with customers’ signature).
• Communicate with dispatcher and/or service office as to status of jobs and availability for new jobs.
• Identify jobs that should be sent to our shop for repair (due to complexity or safety reasons) and recommend they be sent in.
• Develop and maintain relationship with territory sales representatives to keep them informed of sales opportunities you might see.
• Always adhere to safety rules and policies at all times.

Essential Skills and Experience

• Must have very good skills in repairing powered industrial equipment, with a minimum of two (2) years of experience repairing forklift trucks and/or other products we represent, to include all types of gas, diesel, and electric trucks.
• Must successfully complete any training courses required.
• Strong customer orientation.
• Must be a good communicator – written and verbal.
• Time management: the ability to organize and manage multiple priorities.
• Basic computer proficiency and laptop fundamentals.
• Must own tools necessary to perform repairs, per our recommended tool list.
• Must have a valid driver’s license and good driving record.
• Must be certified to operate material handling equipment (we will train).
• Commitment to company vision and mission.

Physical Demands

• Employee frequently lifts up to 50 pounds, occasionally up to 75 pounds, and rarely up to 100 pounds.
• Employee is required to frequently stand, recline (lying on back), kneel, walk, twist, reach, and use feet to repair and operate machinery.
• Employee is required to occasionally sit, stoop, crouch, squat, climb, and crawl.
• Constant use of hands and fingers to finger, handle, or feel objects, tools, or controls, computer equipment, and other office equipment.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have listening, speaking, and writing skills to communicate with customers and service office.

What We Offer

• A complete benefit package including:
• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Company Information

• We are among the fastest-growing privately owned businesses.
• We are focused on improving operational productivity for our customers.
• We provide a wide range of services including new & used material handling equipment, service and training, robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems, and more.

Company Commitment

• We are an Affirmative Action/Equal Opportunity Employer.
• All job offers are contingent upon satisfactory drug screen and driving record results.