Field Service Manager- Power Equipment

About the role

The Field Service Manager leads technical support, equipment repairs, and service operations across an assigned territory. This role is responsible for delivering industry-leading service, diagnosing and repairing complex equipment, supporting Authorized Service Centers, and cultivating strong customer relationships.

Responsibilities

• Oversee all daily field service activities within your assigned territory.
• Provide expert troubleshooting and hands-on repair support for diesel, electrical, hydraulic, and generator systems.
• Perform warranty and non-warranty repairs, prepare estimates, and coordinate required parts.
• Ensure service work is completed efficiently and to Multiquip’s quality standards.
• Conduct warranty inspections and authorize repairs when appropriate.
• Act as the primary liaison between customers, dealers, and Multiquip on technical issues.
• Maintain accurate documentation of service work, customer interactions, and technical findings in CRM tools.
• Build and support strong relationships with Authorized Service Centers.
• Submit detailed technical feedback, field reports, and recommendations to internal teams.
• Affirm service bulletins, manuals, and training materials as requested.
• Perform additional duties as assigned.

Training & Customer Support

• Deliver technical training to customers, dealers, and internal teams.
• Provide guidance on equipment operation, diagnostics, and preventive maintenance.
• Support product knowledge and skill development across the territory.
• Reinforce Multiquip’s commitment to safety, quality, and service excellence.

Sales & Service Growth

• Promote Multiquip service and parts programs to support departmental revenue goals.
• Identify opportunities for direct parts sales and recommend MQ filter kits.
• Support MQ service centers with referrals for preventive maintenance and repair programs.
• Encourage adoption of MQ service solutions to help drive customer satisfaction and retention.

Compliance, Reporting & Documentation

• Ensure all service work follows Multiquip procedures and industry standards.
• Document all repairs, diagnostics, and inspections thoroughly and accurately.
• Maintain clear records to support warranty review, claims, and service reporting.
• Provide technical insights that support product improvement initiatives.

Collaboration & Travel

• Work collaboratively with internal service, engineering, and sales teams.
• Maintain strong, professional communication with customers and partners.
• Travel throughout the assigned territory; travel may exceed 80%.

Requirements

• Associate degree or 5+ years of hands-on experience in the power generation industry.
• Minimum 5 years as a Power Generation Technician or equivalent.
• Strong background in electrical systems, diesel engines, hydraulic systems, and generator technology.
• Experience reading and interpreting schematics, manuals, and technical documentation.
• Proven ability to troubleshoot complex mechanical and electrical issues.
• Strong communication and customer-service orientation.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Word, Excel, Outlook, Teams, PowerPoint, Adobe Acrobat, and web-based service applications.

Qualifications

• Valid driver’s license and passport required.
• Completion of technical training programs, certifications, or technical school strongly preferred.
• Electrical safety certifications are a strong plus.

Technical Skills

• Advanced troubleshooting of power generation equipment, diesel engines, AVRs, controllers, and PLC-based systems.
• Ability to perform detailed diagnostics using specialized software and tools.
• Strong understanding of preventive maintenance, equipment inspections, and field repair processes.
• Skilled in documenting service work, preparing estimates, and maintaining accurate technical records.

Physical Requirements

• Ability to work in field environments, including customer sites, service centers, and outdoor locations.
• Ability to stand, walk, climb, or sit for extended periods during inspections and repairs.
• Ability to lift 50 lbs and perform physical tasks such as kneeling, reaching, or handling tools.
• Ability to safely operate repair tools, diagnostic equipment, and machinery.
• Maintain clear communication, situational awareness, and safe work practices at all times.

Benefits

• Health Benefits: PPO Individual Plan: $500 deductible / $3,000 out-of-pocket maximumPPO Family Plan: $1,500 deductible / $6,000 out-of-pocket maximum
• Mental Health & Wellness Benefits: Teladoc medical and behavioral health servicesWellvolution wellness programsGinger mental health supportLifeReferralsMaven Maternity Program
• Financial & Career Benefits: FREE Basic Life & AD&D Life Insurance at 1x your Annual Gross EarningsFREE Dependent Life up to $10,000Voluntary Employee, Spouse and Child Life & AD&DFREE Basic Short Term DisabilityFREE Basic Long Term DisabilityFlex Spending for Medical and Dependent CareTuition Reimbursement up to $5,250 per yearEmployee Referral ProgramEmployee Assistance Program (EAP)401(k) Retirement Plan with discretionary company match (eligible the 1st of the month following 90 days of employment)
• Additional Voluntary Benefits: Volunteer benefit plans availableAccident InsuranceCritical Illness InsuranceHospital Indemnity InsuranceMetLife Hyatt Legal Time Off & Paid Leave 9–11 Paid Holidays (based on work schedule: 5/8 or 4/10)Generous Paid Time Off – accrues up to 4 weeks per year starting on your first day!
• Jury DutyBereavement Leave - up to 5 paid daysPaid Volunteer Time OffPaid Parental Leave for Birth, Adoption or placement of a child6 weeks for Primary Care Giver4 weeks for Non-Primary Care Giver