Field Service Manager GPHE

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the role

As an integral member of our team, the Field Service Manager – GPHE will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role is also a key connector between Sales and Technicians, driving strategic execution and commercial opportunities. This is a hybrid position located in Houston, TX, Greenwood, IN or Richmond, VA.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and act as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

Requirements

• Post-high school technical education or an Associate’s/Bachelor’s degree.
• 5+ years of field technical or technical/commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products or GPHE.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 50% or more, including to remote areas.

Benefits

• Healthcare, dental, and vision plans.
• A robust wellness program.
• Generous 401(k) matching.
• Paid holidays and paid time off.

Pay

The base salary for this role is typically $110,000 - $120,000.