Field Service Manager
Job Summary
Teledyne FLIR Defense is the leading provider of advanced detection and surveillance systems for federal, state, and local agencies. We are seeking a Field Service Manager to drive growth in this market and ensure our continued success in meeting customer requirements.
Job Duties & Responsibilities
- Develop and execute field service and support strategies for Teledyne FLIR’s imaging systems worldwide to ensure maximum customer satisfaction through technical support.
- Leverage multiple technical channels including Field Service Technicians, Applications Engineers, Design and Manufacturing Engineers and any other discipline required to resolve customer issues.
- Act as the primary liaison with military personnel, contractors, and end-users to resolve issues.
- Cookordinate on-site and remote service activities including installation, commissioning, and preventative maintenance of defense systems.
- Ensure all work adheres to applicable platform standards, safety protocols, and company policies.
- Monitor Key Performance Indicators (KPIs) such as labor hours, repair times, and service level agreement compliance.
- Define and develop project plans and schedules for site visits, customer issue resolution, installation support and internal/external customer support.
- Supervise and mentor Field Technicians and establish technical expectations, training, and performance standards.
Job Qualifications
- Bachelor’s degree in engineering, business administration, or a related technical field preferred
- 7+ years of experience in field service management; experience in military communication systems, aerospace, or advanced electronics preferred
- Prior people leadership experience required
- Proven ability in troubleshooting, team leadership, project planning and technical writing
- Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel
About Teledyne FLIR Defense
Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.
Salary Range
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.