Field Service Manager

Responsibilities

• Builds, supports, trains, and develops cryogenic staff.
• Nurtures and supports the continuous learning and knowledge maintenance of the Cryogenic Technicians.
• Stewards all assets, manpower, and vendor relationships associated with the equipment and services needed to support the Region’s bulk and micro bulk business.
• Responds to customer operational issues and evaluates customer’s Bulk processes providing needed training for improvement/optimization.
• Promotes and facilitates the scheduling of installations at customer sites and Airgas facilities.
• Collaboratively creates and shares schematics/layouts based on site surveys and cost estimates for tank installations planning for all resource and equipment needs.
• Leads the successful realization of the schematics including the development of process flow and piping & instrumentation diagrams (P&ID).
• Provides strategic guidance on cryogenic system installs, removals, and service work as needed.
• Ensures the health of cryogenic system preventive maintenance scheduling and completion.
• Requests painting of field assets as requested / required.
• Dedicated to meeting all safety standards and initiatives regarding the installation and service of cryogenic systems complying with company guidelines and procedures as well as government regulations.

Requirements

• HS Diploma or GED
• 5+ years of technical experience in the industrial operations management to include demonstrated experience working in a leadership position.
• In lieu of specific industry experience, may accept an equivalent combination of education and experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook).
• Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness.
• Mechanical aptitude.
• Excellent oral and written communication skills.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Ability to develop, read, and comprehend complex schematics.
• Ability to work flexible schedule to meet management requirements and customer expectations.
• Demonstrated math skills to include the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions and decimals.
• Ability to compute rate, ratios, and percent.
• Self-starter; self-motivated; well organized; ability to work independently and under some pressure to meet deadlines.
• Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately.
• Demonstrated dedication to product quality and customer satisfaction.
• Must be able to safely drive a forklift.

Qualifications

• Bachelor’s degree in Engineering, Chemistry or science related degree field (preferred)
• Prior industry experience in gas, compressed/welding gases, or related industrial setting and/or prior cryogenic maintenance and installation experience (preferred)