Field Service Management Technician- Bridgewater, NJ

Job Responsibilities

• Receive, verify, and log shipments into company systems.
• Process returned hardware in accordance with established procedures.
• Respond to ServiceNow requests and tasks within established service level agreements.
• Reset, reimage, update, prepare, and configure devices for deployment in accordance with defined standards.
• Activate, transfer, and deactivate cellular service lines in the appropriate portal as needed.
• Use enterprise and custom applications to support daily operational workflows.
• Work with procurement systems to order supplies and support inventory-related needs.
• Provide basic troubleshooting, configuration, and resolution of common hardware and software issues.
• Collaborate with and provide backup support to the Deployment team during operational needs, peak periods, or staffing gaps.
• Evaluate, install, test, maintain, and support laptops, peripherals, operating systems, and applications.

Qualifications

• College or technical school equivalent.
• High attention to detail and accuracy, with the ability to manage multiple tasks effectively.
• Strong organizational skills and the ability to follow established procedures.
• Knowledge of computer imaging tools and related processes.
• Effective communication and collaboration skills.
• Ability to work independently and as part of a team.