Field Service Installation Technician

About the role

Benchmark is a North Carolina-based distributor that began operations in 2004 with the mission to provide quality professional products and supplies to the construction, surveying and engineering industries while providing unmatched customer service at the best available prices. We are a recognized industry leader offering: sales, service and repair, rentals and training for laser equipment, surveying and optical instruments, software, GPS, machine control, drones and field supplies and tools.

Key Responsibilities

• Install machine control systems and related components on a variety of heavy equipment in accordance with company and manufacturer standards.
• Perform system setup, testing, calibration, and post-installation verification to confirm proper operation and quality performance.
• Diagnose, troubleshoot, and resolve mechanical, electrical, hardware, software, and connectivity issues in the field and in the shop as needed.
• Provide service, repair, maintenance, and technical support for installed systems in a timely and professional manner.
• Deliver basic operator and end-user instruction to customers on system functionality, care, and best practices.
• Accurately document installs, service activity, test results, parts usage, and customer interactions through required service reports and paperwork.
• Communicate effectively with management, sales, and support teams regarding installation status, service issues, customer concerns, and opportunities for improvement.
• Maintain a high level of professionalism and customer service while representing Benchmark Tool & Supply at jobsites, customer locations, and company events.
• Manage workload, schedule, tools, equipment, and travel efficiently with limited supervision.
• Support demonstrations, field evaluations, and other customer-facing technical activities when needed.
• Continuously build knowledge of new machine control products, equipment platforms, and evolving construction technology solutions.

Qualifications

• High school diploma or GED required.
• Associate degree or technical training in electronics, diesel technology, heavy equipment technology, construction technology, or a related field preferred.
• Experience installing, servicing, or supporting machine control, GPS, grade control, construction technology, or related heavy equipment systems preferred.
• Working knowledge of mechanical, hydraulic, and electrical systems on heavy equipment.
• Experience using hand tools, diagnostic tools, and electronic/electrical test equipment.
• Basic to intermediate computer skills, including Microsoft Windows and common software applications.
• Ability to read and interpret technical instructions, schematics, and installation documentation.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently, manage time effectively, and adapt in a fast-paced field environment.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Valid driver’s license and ability to travel throughout the contiguous U.S.
• Ability to work a minimum of 40 hours per week and, when needed, additional hours to support customer needs.

Preferred Knowledge and Skills

• Prior experience with machine control, grade control, GNSS/GPS, or construction technology systems.
• Welding and light fabrication skills.
• Experience operating or working around excavation and earthmoving equipment.
• Familiarity with field diagnostics, firmware/software updates, calibration, and technical reporting.
• Ability to provide customer training and support after installation.
• Commitment to continuous learning and staying current with new hardware, software, and industry technology.

Additional Information

Benchmark Tool & Supply, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic prohibited by law. We offer competitive compensation based on experience. This is a full-time position with benefits including: 100% employer-paid medical insurance, Short Term Disability, Parental Leave, and Life Insurance up to $25,000.00, for employees. 401(k) match to help you plan for a secure financial future. Paid time off and holidays. Opportunities for professional growth and development within the organization.