Field Service Heavy Equipment Technician

Description Newman Tractor is a leading heavy construction equipment dealership providing new and used equipment sales, rentals, parts, service, and attachments. We proudly support the construction, utility, mining, agricultural, pipeline, and energy sectors with the equipment and expertise they rely on to get the job done. We are 5 branches strong and continue to have a strong growth plan. The Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service. The technician will use advanced tools, telematics data, and a structured pre-trip process to ensure high first-time fix rates and equipment reliability. If you have a passion for repairing construction equipment across multiple types and models, we invite you to join our dynamic, growing organization. Requirements Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor gradersPerform necessary repairs, adjustments, and replacements to restore equipment functionalityUtilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficientlyConduct scheduled maintenance services, including fluid checks, oil changes, filter replacements, and lubricationInspect equipment for wear, damage, or potential failure pointsEnsure all safety systems and components are operationalExamine telematics reports for fault codes, performance data, and other indicators of abnormal operationHypothesize the most probable cause of failure based on historical and real-time dataCommunicate with customers to confirm symptoms and clarify issuesCollect all required parts and tools for the service callInclude additional parts based on history and known failure patternsConfirm appointment details and verify the locationEnsure all tools, equipment, and safety gear are loaded and ready for the jobCommunicate effectively with customers to understand their concerns and explain repairsProvide updates on repair progress and ensure customer satisfaction with completed workOffer recommendations for additional maintenance or repairs as neededAccurately document repairs, parts usage, and labor times in the ERP systemMaintain detailed records of service calls, including pre-trip preparation and diagnostics performedGenerate reports on equipment condition, completed repairs, and recommendationsFollow all company and industry safety standards during service callsPerform daily vehicle inspections and ensure compliance with DOT regulationsUse proper personal protective equipment (PPE) and adhere to environmental safety protocolsAchieving a high first-time fix rate through diagnostics and preparationMeeting response time and service quality expectationsMaintaining accurate and timely service documentation Qualifications Extensive knowledge of heavy equipment systems, including diesel engines, hydraulics, electrical systems, and transmissionsProficiency in using diagnostic tools and telematics platformsMinimum of 5 years of experience in heavy equipment maintenance and repairPrior field service experience preferredStrong problem-solving and analytical skillsExcellent verbal and written communication abilitiesOrganizational skills and attention to detail for pre-trip preparation and documentationValid driver’s license and clean driving recordAbility to lift and handle parts and tools weighing up to 50 poundsWillingness to work outdoors in various weather conditions and travel to customer sitesFrequent travel to customer locations with exposure to outdoor elementsPhysical demands include lifting, bending, standing, and working in confined spaces Benefits 80 hours of paid vacation (prorated in year of hire)401k with up to 4% match of total compensationHDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical IllnessCompany provided STD, LTD, and Life InsuranceCompany truck providedCredit card for gas purchaesYearly work boot allowanceCompany provided uniformsOther benefits can be discussed with eligible applicants Work Details Paid WeeklyWork hours: 7am-5pm, Monday thru Friday