Field Service Heavy Equipment Technician

About the role

The Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service. The technician will use advanced tools, telematics data, and a structured pre-trip process to ensure high first-time fix rates and equipment reliability.

Responsibilities

• Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor graders
• Perform necessary repairs, adjustments, and replacements to restore equipment functionality
• Utilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficiently
• Conduct scheduled maintenance services, including fluid checks, oil changes, filter replacements, and lubrication
• Inspect equipment for wear, damage, or potential failure points
• Ensure all safety systems and components are operational
• Examine telematics reports for fault codes, performance data, and other indicators of abnormal operation
• Hypothesize the most probable cause of failure based on historical and real-time data
• Communicate with customers to confirm symptoms and clarify issues
• Collect all required parts and tools for the service call
• Include additional parts based on history and known failure patterns
• Confirm appointment details and verify the location
• Ensure all tools, equipment, and safety gear are loaded and ready for the job
• Communicate effectively with customers to understand their concerns and explain repairs
• Provide updates on repair progress and ensure customer satisfaction with completed work
• Offer recommendations for additional maintenance or repairs as needed
• Accurately document repairs, parts usage, and labor times in the ERP system
• Maintain detailed records of service calls, including pre-trip preparation and diagnostics performed
• Generate reports on equipment condition, completed repairs, and recommendations
• Follow all company and industry safety standards during service calls
• Perform daily vehicle inspections and ensure compliance with DOT regulations
• Use proper personal protective equipment (PPE) and adhere to environmental safety protocols
• Achieving a high first-time fix rate through diagnostics and preparation
• Meeting response time and service quality expectations
• Maintaining accurate and timely service documentation

Requirements

• Extensive knowledge of heavy equipment systems, including diesel engines, hydraulics, electrical systems, and transmissions
• Proficiency in using diagnostic tools and telematics platforms
• Minimum of 5 years of experience in heavy equipment maintenance and repair
• Prior field service experience preferred
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Organizational skills and attention to detail for pre-trip preparation and documentation
• Valid driver's license and clean driving record
• Ability to lift and handle parts and tools weighing up to 50 pounds
• Willingness to work outdoors in various weather conditions and travel to customer sites
• Frequent travel to customer locations with exposure to outdoor elements
• Physical demands include lifting, bending, standing, and working in confined spaces

Benefits

• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Company truck provided
• Credit card for gas purchases
• Yearly work boot allowance
• Company provided uniforms
• Other benefits can be discussed with eligible applicants

Pay & Schedule

• Paid Weekly
• Work hours: 7am-5pm, Monday thru Friday