Field Service Heavy Equipment Technician

About the role

Newman Tractor is a leading heavy construction equipment dealership providing new and used equipment sales, rentals, parts, service, and attachments. We support the construction, utility, mining, agricultural, pipeline, and energy sectors with the equipment and expertise they rely on. The Field Service Technician performs diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations, ensuring high first-time fix rates and equipment reliability. The service area for this position extends from Bartow to Apopka, FL.

Responsibilities

• Diagnose mechanical, hydraulic, and electrical issues in heavy equipment such as excavators, loaders, bulldozers, and motor graders
• Perform necessary repairs, adjustments, and replacements to restore equipment functionality
• Utilize diagnostic tools, telematics data, and machine history to identify and resolve issues efficiently
• Conduct scheduled maintenance services, including fluid checks, oil changes, filter replacements, and lubrication
• Inspect equipment for wear, damage, or potential failure points
• Ensure all safety systems and components are operational
• Access the ERP system to analyze equipment's service history, including past repairs and recurring issues
• Examine telematics reports for fault codes, performance data, and other indicators of abnormal operation
• Hypothesize the most probable cause of failure based on historical and real-time data
• Communicate with customers to confirm symptoms, clarify issues, and explain repairs
• Collect all required parts and tools for the service call, including additional parts based on history and known failure patterns
• Confirm appointment details, verify location, and ensure all tools, equipment, and safety gear are ready for the job
• Provide updates on repair progress and ensure customer satisfaction with completed work
• Offer recommendations for additional maintenance or repairs as needed
• Accurately document repairs, parts usage, and labor times in the ERP system
• Maintain detailed records of service calls, including pre-trip preparation and diagnostics performed
• Generate reports on equipment condition, completed repairs, and recommendations
• Follow all company and industry safety standards during service calls
• Perform daily vehicle inspections and ensure compliance with DOT regulations
• Use proper personal protective equipment (PPE) and adhere to environmental safety protocols
• Achieve a high first-time fix rate through diagnostics and preparation
• Meet response time and service quality expectations
• Maintain accurate and timely service documentation

Requirements

• Willingness to travel to customer sites for full work week
• Extensive knowledge of heavy equipment systems, including diesel engines, hydraulics, electrical systems, and transmissions
• Proficiency in using diagnostic tools and telematics platforms
• Minimum of 5 years of experience in heavy equipment maintenance and repair
• Prior field service experience preferred
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Organizational skills and attention to detail for pre-trip preparation and documentation
• Valid driver’s license and excellent driving record
• Ability to lift and handle parts and tools weighing up to 50 pounds
• Willingness to work outdoors in various weather conditions and travel to customer sites
• Frequent travel to customer locations with exposure to outdoor elements
• Physical demands include lifting, bending, standing, and working in confined spaces

Benefits

• Company truck and credit card provided
• 80 hours of paid vacation (prorated in year of hire)
• 401k with up to 4% match of total compensation
• HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)
• Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness
• Company provided STD, LTD, and Life Insurance
• Yearly work boot allowance
• Company provided uniforms
• Other benefits can be discussed with eligible applicants

Schedule

Paid weekly. Work hours: 7am-5pm, Monday through Friday.