Field Service Expansion Manager

Job Summary

The Field Service Expansion Manager will lead and develop new regional field service operations in markets where Group CBS currently does not have a footprint. This role combines technical leadership with business development responsibilities.

Essential Duties and Responsibilities

• Greenfield Development
• Establish and grow new service territories where Group CBS does not have a current presence.
• Leverage existing customer relationships and personal book of business to seed and expand operations.
• Sales & Business Development
• Identify, develop, and close sales opportunities with both existing and new customers.
• Develop and implement regional sales strategies that align with company goals.
• Build strong, long-term relationships with key accounts by understanding their needs, strategies, and decision-making processes.
• Represent the company at trade shows, conferences, and industry events to expand market presence.
• Project & Service Execution
• Oversee execution of projects from quotation through completion, including scope development, scheduling, resource allocation, and customer communication.
• Serve as technical lead for field service projects, providing expertise and guidance to technicians.
• Ensure timely delivery, quality workmanship, and adherence to safety and compliance standards.
• Leadership & Team Building
• Recruit, train, and lead local field service teams as regional operations grow.
• Mentor and coach technicians to deliver exceptional customer service and technical performance.
• Promote a culture of safety, quality, and continuous improvement.
• Financial & Operational Oversight
• Work with supervisor to develop budgets, forecasts, and performance targets for the region.
• Monitor key performance indicators (KPIs) including but not limited to sales growth, project profitability, and customer satisfaction.

Metrics

• Regional sales growth and profitability
• Successful establishment of new Greenfield operations
• Customer retention and satisfaction ratings
• On-time, on-budget project execution
• Techician recruitment, retention, and performance

Qualifications

• Proven track record of successfully establishing or expanding regional service operations.
• Demonstrated ability to bring an existing book of business and grow new customer relationships.
• Strong technical knowledge of power systems, electrical testing, or related services.
• Sales and business development skills with ability to identify and close opportunities.
• Strong organizational and project management skills; ability to manage projects from cradle to grave.
• Excellent oral and written communication skills with strong customer service orientation.
• Proficiency with Microsoft Office Suite; Salesforce and Oracle Netsuite experience preferred.

Education & Experience

• Bachelor’s degree in Engineering, Business, or a related field preferred.
• Minimum 5 years of combined experience in field service management, business development, or technical sales.
• Previous supervisory or leadership experience strongly preferred.