Field Service Estimator

Responsibilities & Expectations

• Construct competitive, market-based bids per client requests.
• Support multiple locations and project managers/sellers within IPS companies.
• Manage multiple projects simultaneously, including organizing tasks and communicating with customers.
• Communicate with customers in all aspects, including over the phone, in person, or online.
• Provide estimates from proposals provided by sales, engineers, or operations.
• Develop and present quotations and technical and commercial proposals to customers.
• Review customer purchase orders for accuracy and compliance with quotations.
• Determine required time on-site and staffing based on provided equipment list/single lines.
• Travel to customer sites if necessary to perform a pre-bid job walk.
• Interpret customer-provided single-line diagrams and/or equipment lists into a detailed scope of work.
• Collaborate with engineering as required for large or highly technical projects.
• Identify required material, training, or special requirements to perform the specified work scope safely and completely.
• Work with the sales team to alter pricing where appropriate.
• Estimate labor hours for quoting purposes & material pricing.
• Determine if replacement is a more economical option.
• Price Field Service jobs on a time-and-materials basis.
• Research historical pricing to determine the right price to win repair jobs.
• Input pricing for completed jobs and prep jobs for A/R to generate invoices.
• Achieve financial targets set out by the Annual Operating Plan (AOP).
• Research and communicate with IPS vendors on parts and part delivery.
• Review parts requested by mechanics to determine the cost (get quotes on non-stock parts from the appropriate manufacturer) and order where appropriate.
• Work with the repair shop to determine the most efficient repair pricing for customers.
• Review mechanic tear-down sheets to provide customers with the best possible pricing while achieving the best possible margins for the service center.
• Use in-house resources for assistance (SMEs).
• Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are met.
• Lead the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs).

Qualifications and Competencies

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work

About the Role

IPS is seeking talented individuals to join our Estimating Team, where your expertise and dedication will be valued and drive our success. Here, you’ll find a dynamic environment that offers job stability, professional growth, and competitive compensation. As a crucial member of our team, you’ll partner with and support our locations around North America. If you’re detail-oriented, dedicated, and thrive in a rapidly evolving setting, IPS is the perfect place for you to make a real difference.

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)

Who We Are

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)

Equal Employment Opportunity

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.