Field Service Engineering Technician

We need to output HTML fragment with sections: About the role? The posting includes Overview, Responsibilities, Experience, Educational, And Technical Qualifications, Key Performance Indicators (KPIs), Company Benefits, EEO Statement (to be removed). Also maybe "Overview" could be "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map sections accordingly. We have Overview (company description) maybe not needed as a heading? Could be "About the role"? But overview is about company, not role. However we can include "About the role" heading with the overview content? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can have sections like "Overview" maybe not in list but we can still use

for any section heading we want, but they gave examples. Probably we should use headings that match content: "Overview", "Responsibilities", "Qualifications", "Key Performance Indicators", "Benefits". They said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if appropriate. For overview we could use "About the role" but that's not exactly overview. However we could treat overview as "About the role" (description of role and company). Might be okay. We need to preserve all substantive information, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we must remove EEO Statement at end. Also remove any duplicated lines. Also remove "Overview Headquartered..." etc? That's substantive about company, keep. We need to format responsibilities as

• . Qualifications as
  • . KPIs as
    • . Benefits as
      • . Also maybe "Experience, Educational, And Technical Qualifications" combine into Qualifications. We need to not create Pay or Schedule sections because not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Overview paragraph: "Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be." That's overview. Responsibilities: The section after "Responsibilities" includes a paragraph then "Core Responsibilities" list. We need to capture all responsibilities bullet points. List: - Perform field inspections, and performance verification of wastewater treatment systems. - Diagnose and repair mechanical, electrical, hydraulic, and control system issues. - Diagnose performance of auxiliary systems like pumps, blowers, control panels, alarms, valves, and piping systems. - Respond to service requests and technical support inquiries. - Document all service activities, findings, corrective actions, and recommendations. - Explain technical information clearly to customers and non-technical audiences. - Support warranty evaluations and field investigations. - Complete service reports, inspection reports, and expense documentation accurately and on time. - Maintain records of field activities using MS 365 applications. - Communicate field findings, recurring issues, and improvement opportunities to engineering, sales and product management teams. - Collaborate closely with Product Management and Sales teams to service and repair treatment systems. Also earlier paragraph: "We’re looking for a Technician who can deliver technical knowledge, curiosity mindset and professionalism too. The Field Service Technician provides outstanding troubleshooting solutions and servicing our treatment systems in the field in a timely, cost-efficient manner." That's prose, could be included in

        under Responsibilities heading before list. Now Qualifications: The section "Experience, Educational, And Technical Qualifications" includes bullet-like sentences but not formatted as list. We need to convert to

        • . Items: - Mechanical Engineering Technology or Environmental Science degree preferred. - 5-8+ years of field service, wastewater, septic, water treatment, plumbing, electrical, mechanical, or industrial maintenance experience preferred. - Experience with pumps, blowers, motors, controls, instrumentation, and treatment equipment is highly desirable. - Knowledge of wastewater treatment processes is a plus. - Experience with regulatory (IAPMO, NSF…) bodies is a plus. - Basic understanding of PLCs, control panels, sensors, and alarm systems. - Ability to read engineering drawings, schematics, and installation manuals. - Proficiency with Microsoft Office applications and mobile reporting tools. - Strong problem-solving and diagnostic skills. - Excellent communication abilities. - Ability to understand and speak Spanish is preferred. - Ability to work independently with minimal supervision is a must. - Strong organizational and time-management skills. - Ability to manage multiple projects and service calls. - Commitment to safety and quality workmanship. - Frequently lift and carry up to 50 lbs. - Work outdoors in varying weather conditions. - Walk on uneven terrain and construction sites. - Stand, bend, kneel, climb, and work around wastewater treatment equipment. - Travel to project sites approximately 75% of the time. - Occasional overnight travel required. - Valid driver's license and acceptable driving record required. - Utilize testing equipment such as multimeters, clamp meters, pressure gauges, and flow measurement devices. - Ability to apply technical language and technical writing to capture field service diagnosis. Also maybe "Experience, Educational, And Technical Qualifications" heading could be "Qualifications". We'll use

          Qualifications

          . Now KPIs: list: - Safety performance and compliance. - Service response time. - First-time fix rate. - Customer satisfaction ratings (internal). - Quality of diagnosed issues and effective communication to engineering. - Timely and accurate completion of service documentation. We'll use

          Key Performance Indicators

          maybe but they said headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. KPI not in list but we can still use

          Key Performance Indicators

          . It's okay. Now Benefits: list items from "Company Benefits". Need to capture all. The text: "Company Benefits Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs. Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. 100% paid by ADS." We need to split into list items. Could group into two categories but we can just list each benefit as separate
        • . However many are comma-separated within sentences. Better to split by commas and "and". But we need to preserve all substantive information; we can keep as a single

          maybe? But instruction: Use

          • for any list of duties/requirements/benefits. So benefits should be a list. We'll parse. Let's extract each distinct benefit: Health & Welfare Benefits: - Medical and prescription drug plans - Telemedicine (with medical plan) - High-Deductible Health Plan (HDHP) and Health Savings Account (HSA) - Dental and vision plans - Virtual physical therapy* - Employee assistance program (EAP)* - Voluntary accident, critical illness, and hospital indemnification programs Financial Benefits: - Retirement 401k program with company match - Employee stock purchase plan (voluntary) - Financial wellness planning* - Paid parental leave* - Flexible spending accounts (FSA) for child care and health care - Short-term and long-term disability* - Basic life insurance - Accidental death and dismemberment (AD&D)* - Adoption financial reimbursement* - Tuition reimbursement* - Voluntary life insurance (for employees, spouses, and children) - Voluntary identity theft and fraud protection Also note "100% paid by ADS." Could be a note; we can include as a

            after list or as a list item. We'll add a

          • maybe "100% paid by ADS." Now we need to remove EEO Statement. Now produce HTML:

            About the role

            Headquartered in Old Saybrook, CT, Infiltrator Water Technologies is the leading provider of engineered plastic chambers, synthetic aggregates, tanks, advanced wastewater treatment systems, and accessories for the onsite/decentralized wastewater and storm water management industries. The majority of Infiltrator products are manufactured from recycled plastic. Founded in 1987, we operate throughout the US and Canada with 8 manufacturing plants in the US, dedicated sales, and corporate team members. Infiltrator is a pioneer in innovative plastic technologies for underground water management. Infiltrator components are used in most onsite septic systems installed in the United States and Canada. Infiltrator is a proud Corporate Partner of Habitat for Humanity and each year donates components for 50 septic systems serving Habitat homes in North America. Infiltrator is committed to advancing the state of the art in all fronts, including product design, manufacturing, materials, wastewater science, marketing, management, and employee development. In other words, we strive to be the best we can be.

            Responsibilities

            We’re looking for a Technician who can deliver technical knowledge, curiosity mindset and professionalism too. The Field Service Technician provides outstanding troubleshooting solutions and servicing our treatment systems in the field in a timely, cost-efficient manner.

            • Perform field inspections, and performance verification of wastewater treatment systems.
            • Diagnose and repair mechanical, electrical, hydraulic, and control system issues.
            • Diagnose performance of auxiliary systems like pumps, blowers, control panels, alarms, valves, and piping systems.
            • Respond to service requests and technical support inquiries.
            • Document all service activities, findings, corrective actions, and recommendations.
            • Explain technical information clearly to customers and non-technical audiences.
            • Support warranty evaluations and field investigations.
            • Complete service reports, inspection reports, and expense documentation accurately and on time.
            • Maintain records of field activities using MS 365 applications.
            • Communicate field findings, recurring issues, and improvement opportunities to engineering, sales and product management teams.
            • Collaborate closely with Product Management and Sales teams to service and repair treatment systems.

            Qualifications

            • Mechanical Engineering Technology or Environmental Science degree preferred.
            • 5-8+ years of